Thank You for Choosing Alliance Dermatology Associates for Your Healthcare Needs
This website is designed to answer many of the questions that you may have. The more you know about our policies and methods of practice, the better we may be of service to you. Should you have any questions, please do not hesitate to contact us. It is our goal to provide you and your family the best medical care possible and to maintain a pleasant and long-lasting relationship with every patient.
Appointments
Appointments can be made by calling the practice directly. Please bring your current insurance card, referral form if required, a list of any prescriptions currently taking or refills needed and a list of any questions you may have.
Billing and Financial Policy
If you have medical insurance, we will file the claim and bill your provider for appropriate medical services. However, patients are responsible for any required co-payments or outstanding balances and for non-covered procedures or cosmetic services. Payments are expected at the time of visit.
Billing Information
The financial policy set forth is to expect payment for your services at the time your services are rendered. Co-payments and balance dues are expected to be paid at the time of service. We will provide insurance claim filing for the insurance plans that we participate in. If there is a balance due after payment is rendered by the insurance company, we will expect your prompt payment of that balance.
It is the patient’s responsibility to provide us with current insurance plan information prior to services rendered in order for accurate billing of services to be filed. As a healthcare provider, our relationship is with our patients and as a team; we will continuously follow up on outstanding claims. At times, we may require the patient’s intervention to assist us and we appreciate the patient working with us in this regard.
In order to accommodate the needs and requests of our patients and the community, we have enrolled in various managed care plans. While we gladly provide this service to our patients, it is important for the patient to be familiar with the guidelines of their insurance plan requirements regarding authorizations, deductibles, co-payments and other vital requirements.
Cancellation Policy
Missed appointments by patients can inconvenience the medical team and our other patients, therefore delaying our ability to deliver our special quality of care.
Please call the office 24 hours in advance to cancel appointments; failure to do so could result in a fee.
Late Policy
If you are going to be more than 10 minutes late for your appointment, we request that you call our office. If the schedule allows, the appointment time will simply be shifted to accommodate the delay. However, if the tardiness can’t be handled, we may request you reschedule your appointment. We work diligently to stay on schedule and suggest that you arrive 15 to 20 minutes prior to your appointment time to allow time for any necessary paperwork.
Minor Medical Treatment Policy
If a parent/guardian is absolutely unable to accompany the child, then another authorized adult must accompany them. The parent/guardian must complete and send in a Permission to Accompany a Minor Form with the full name of the authorized adult. We will need to see an ID from the accompanying adult. Additionally, the parent must also agree to be contacted by phone during the exam by the provider. If permission from a parent cannot be obtained, the child cannot be seen, unless it is a life-threatening emergency.
Exceptions to this include visits regarding sexually transmitted diseases, substance abuse, or physical or sexual abuse; when a minor may legally seek confidential treatment or consultation on their own.
Emergencies & On-Call
If you have an urgent medical concerns, please call the office number, which will be redirected to the answering service after hours. If you cannot wait for a return call or have an emergency situation, please go to the nearest Hospital Emergency Department.
Lab & Test Results
For the most part, lab and test results will be discussed at a follow-up appointment. Upon completion of the specific test, further instructions will be given as to how and when the results will be made available.
Medications and Prior Authorizations
Medications that require prior authorization take about a week or longer to get processed by the insurance company after the request has been received. Approval time can vary depending on the medication prescribed and the insurance company processing time. It is your responsibility to contact your insurance carrier with questions regarding the medications they cover.
We do require office visits on a regular basis for all of our patients taking prescription medication. The interval will vary depending on the type of medication prescribed.
Please allow up to 3 business days to respond for prescription refills. Please let our staff know if your request is urgent or if you are out of medication, in which case we will try to provide refills sooner. We certainly strive to complete refill requests as soon as possible.