Thank You for Choosing Alliance Dermatology Associates for Your Healthcare Needs
If you have any questions, please do not hesitate to contact us. It is our goal to provide you with the best medical care possible for all your dermatologic needs.
Appointments
Appointments can be made by calling the practice directly: 609-799-1600 or 267-789-2110 (both numbers connect to all of our offices). Please bring your photo ID, current insurance card, referral form if required, and a list of any prescriptions currently taking or refills needed. An in-office consultation with an Alliance Dermatology Physician is required prior to any surgical or cosmetic procedure. Please arrive 15 minutes prior to your appt to complete your check-in.
Billing and Financial Policy
If you are in-network with your medical insurance, we will file a claim with your healthcare plan on your behalf for medical services rendered in our office. All patients are responsible for any deductibles, co-insurance, co-payments or outstanding balances. Individuals with high deductible plans are expected to pay in full at the time of visit. Any non-covered medical or cosmetic services are the responsibility of the patient. Payments are expected at the time of visit.
Billing Information
Our financial policy includes the expectation of payment for our services including co-payments, deductibles, and balances at the time our services are rendered. It is each patient’s responsibility at the time of services to provide us with their current, valid insurance plan. It is important for each patient to be familiar with the guidelines of their insurance plan regarding prior authorizations, deductibles, co-insurance, co-payments and prescription plan.
Cancellation Policy
Please call the office 24 business hours in advance to cancel appointments; failure to do so could result in a fee.
No Show Policy
If you miss your appointment without cancelling in advance, or arrive more than 15 minutes after your scheduled appointment time, you will incur a fee.
Late Policy
If you are going to be more than 10 minutes late for your appointment, call our office as your appointment may need to be rescheduled and you may be subject to a late cancellation fee.
Minor Medical Treatment Policy
All patients under 18 years of age must be accompanied by a parent or legal guardian for their initial visit. For subsequent visits, if a parent/guardian is unable to accompany their child, then the parent/guardian must complete and send in a Permission to Accompany a Minor Form with the full name of the authorized adult over 21 years of age. We will need to see an ID from the accompanying adult. Additionally, the parent must also agree to be contacted by phone during the exam by the provider. If permission from a parent cannot be obtained, the child cannot be seen.
Minors aged 16-17 years, who have completed an initial appointment with a parent/guardian, can be seen for follow up appointments alone with the completion of the Consent To Treat A Minor & Permission to Accompany a Minor forms. The form must be signed in the office by the parent/guardian.
Emergencies & On-Call
If you have an urgent medical concern, please call either office number 609-799-1600 or 267-789-2110 which will be redirected to the on call physician after hours. If you have an emergency, please go to the nearest Hospital Emergency Department.
Lab & Test Results
For the most part, lab and test results will be discussed at a follow-up appointment. Upon completion of the specific test, further instructions will be given as to how and when the results will be made available.
Prior Authorizations of Medications and Refill Authorizations
Please allow up to 3 business days to respond for prescription refills not requiring prior authorization. Please be aware that prescriptions requiring prior authorization can take days to weeks for insurance to process. Please let our staff know if your request is urgent or if you are out of medication, in which case we will try to provide refills sooner. We certainly strive to complete refill requests as soon as possible.
Please note office policy will NOT authorize a prescription to be refilled if it has been over a year since the last office appointment for the condition. Certain medications requiring frequent monitoring will not be refilled without requisite follow up appointments. Please call the office directly to make an appointment to be seen or to request a medication refill: 609-799-1600 or 267-789-2110.
